Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a standard return. In addition, qualifying non-electrical parts are backed by our 90-Day Money-Back Guarantee if the part fails during normal use.

Please read the terms below carefully before installing your part.

30-Day Return Policy
You have 30 days after receiving your item to request a return if you change your mind, ordered the wrong part, no longer need the part, or otherwise wish to return your purchase.

To be eligible for a standard return, the part must be in the same condition that you received it. The item must not have been installed, modified, painted, programmed, disassembled, damaged, or otherwise altered. All original markings, identification numbers, tags, security markings, and labels must remain intact. You’ll also need your receipt or proof of purchase.

Installed parts are generally not eligible for a standard 30-day return. However, an installed qualifying non-electrical part that experiences a covered failure may still qualify under our separate 90-Day Money-Back Guarantee described below.

To start a return, contact us at partxpertsusa@gmail.com.

If your return is accepted, we’ll provide return instructions and, when applicable, a return shipping label. Items sent back to us without first requesting and receiving return authorization may not be accepted.

90-Day Money-Back Guarantee - Non-Electrical Parts
In addition to our standard 30-day return policy, qualifying non-electrical used auto parts are covered by a 90-Day Money-Back Guarantee beginning on the date the item is delivered to you.

If a qualifying non-electrical part experiences a covered mechanical failure during normal use within 90 days of delivery, you may submit a warranty claim for a refund of the purchase price of the covered part.

The 90-Day Money-Back Guarantee applies to the part itself only. It does not extend the standard return period for change-of-mind returns, incorrect purchases, fitment mistakes, or parts that are no longer needed.

A warranty claim must be reported to us before the end of the 90-day warranty period. We may require photos, videos, diagnostic information, installation information, or return of the original part before approving the claim.

All returned warranty parts must be the same part originally purchased from us and must retain our original identifying marks, serial numbers, inventory markings, or other identification where applicable.

What Is Considered a Covered Failure?
The 90-Day Money-Back Guarantee covers a qualifying non-electrical part that becomes mechanically non-functional or unusable due to an internal or mechanical defect during normal vehicle operation.

Normal cosmetic characteristics of a used part, reasonable wear consistent with the age and mileage of the donor vehicle, or conditions clearly disclosed in the original listing are not considered covered failures.

The warranty covers the functionality of the part purchased. Components or accessories that may remain attached to a larger assembly for convenience are not automatically covered unless they were specifically identified as part of the purchased item.

Electrical Parts
Electrical and electronic components are excluded from the 90-Day Money-Back Guarantee.

Examples include, but are not limited to:

ECMs, ECUs, PCMs, BCMs, control modules, computers, sensors, switches, relays, wiring harnesses, fuse boxes, instrument clusters, radios, infotainment systems, navigation units, cameras, electronic displays, electronic actuators, electric motors, starters, alternators, electronic throttle components, and other electrical or electronically controlled components.

Electrical parts may be eligible for a standard 30-day return only if they have not been installed, connected, plugged in, programmed, modified, or otherwise used, unless the item arrived damaged, was materially different from the listing, or we sent the incorrect item.

Electrical components can be damaged by problems elsewhere in a vehicle, improper programming, incorrect voltage, shorts, wiring faults, or installation into an incompatible vehicle. For this reason, electrical parts that have been installed or connected are not covered by our 90-Day Money-Back Guarantee.

Fitment Warning - Verify Before Installation
It is the buyer’s responsibility to verify that the part is correct and compatible with the vehicle before installation.

Before installing the part, compare the part number, interchange number, connectors, mounting locations, dimensions, options, trim level, drivetrain, engine size, transmission type, production date, and any other applicable vehicle information.

Vehicle compatibility information provided in a listing is intended to assist with identifying a part, but vehicles of the same year, make, and model may use different parts depending on production date, factory options, drivetrain, trim, or other specifications.

If you are unsure about compatibility, please contact us before installation.

The 90-Day Money-Back Guarantee does not cover a properly functioning part that was purchased for an incompatible vehicle. However, if we materially misrepresented the part or shipped an item different from what you ordered, please contact us so that we can make it right.

Engines and Transmissions
Unless specifically stated otherwise in the listing, used engines are warranted as engine long blocks, meaning the engine block, cylinder heads, and their internally lubricated components.

Accessories or components that may remain attached to an engine for installation convenience are not guaranteed unless specifically included in the listing. These may include intake and exhaust manifolds, fuel injectors, fuel rails, throttle bodies, sensors, wiring, ignition components, alternators, starters, air-conditioning compressors, turbocharger accessories, brackets, belts, hoses, and similar attached components.

Used transmissions are warranted for the transmission assembly and its internally lubricated mechanical components unless otherwise stated. External electrical sensors, wiring, modules, mounts, lines, torque converters, or other accessories are not automatically covered unless specifically identified as included and warrantied.

For engine or transmission warranty coverage, proper installation procedures must be followed. Where applicable, this includes using manufacturer-specified fluids, maintaining proper oil and coolant levels, replacing required filters, flushing contaminated cooling or transmission lines, and ensuring the vehicle’s supporting systems are functioning properly.

Damage caused by overheating, oil starvation, insufficient fluid, contaminated fluid, a failed cooling system, improper installation, or another vehicle component is not considered a covered part failure.

Conditions That Void the 90-Day Guarantee
Warranty coverage does not apply when a failure or damage results from:

• Improper or incorrect installation.
• Installation into an incompatible vehicle.
• Misuse, abuse, neglect, or improper maintenance.
• Accident, collision, impact, or external damage.
• Racing, competition use, off-road use, or other abnormal vehicle use.
• Overheating or operation without proper lubrication, coolant, or other required fluids.
• Modification, alteration, welding, cutting, painting, rebuilding, or disassembly of the part without our prior approval.
• Damage caused by another defective vehicle component.
• Failure to follow manufacturer-recommended installation procedures.
• Electrical problems, wiring faults, voltage problems, short circuits, or programming issues.
• Continued operation of the vehicle after a problem or warning condition becomes apparent.
• Removal, alteration, or destruction of our identifying marks, serial numbers, inventory markings, or warranty markings.
• Normal wear and tear rather than an actual mechanical failure.

Labor and Other Expenses
Our 90-Day Money-Back Guarantee is a parts-only warranty.

Unless specifically agreed to in writing before purchase, we do not reimburse labor, installation charges, removal charges, diagnostic fees, programming fees, towing expenses, storage fees, rental vehicle expenses, lost wages, loss of vehicle use, or other expenses associated with installing, removing, diagnosing, or replacing a part.

The maximum refund under the 90-Day Money-Back Guarantee is limited to the amount paid for the covered part, except where otherwise required by applicable law.

Body Parts and Cosmetic Condition
Used body parts may contain normal signs of prior use, including scratches, scuffs, chips, dents, fading, surface corrosion, or other cosmetic imperfections.

Paint color or paint-code matching does not guarantee an exact visual match because of age, fading, refinishing, environmental exposure, and manufacturing variation.

Cosmetic imperfections that were visible or disclosed before purchase are not considered a failure under the 90-Day Money-Back Guarantee.

If a body or structural part is materially different from its listing description, contact us immediately after receiving it.

Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.

If your item was damaged during shipping, materially differs from the listing, or you received the wrong item, contact us immediately at partxpertsusa@gmail.com so that we can evaluate the issue and make it right.

For shipping-damage claims, please keep the item and all original packaging. We may request photographs of the part, shipping carton, packaging materials, shipping label, and damaged areas.

Do not install an item that appears damaged or incorrect before contacting us.

Warranty Claim Process
To request coverage under our 90-Day Money-Back Guarantee, contact us at partxpertsusa@gmail.com within 90 days of delivery.

Please provide your order number, vehicle year/make/model, a description of the problem, and any photos, videos, diagnostic information, or other information reasonably requested to help us verify the failure.

Do not disassemble, rebuild, modify, or dispose of the part before receiving instructions from us.

We may require the part to be returned for inspection before issuing a warranty refund. The original part purchased from us must be returned if requested. Substituted parts or parts with altered or missing identifying marks will not qualify.

Once the returned part has been received and inspected and the warranty claim is approved, we will refund the covered purchase amount to the original payment method.

Return Shipping
For approved standard returns, return shipping arrangements will be provided when your return is authorized.

If a return is caused by our error, such as receiving the wrong item or an item materially different from the listing, we will provide appropriate return instructions.

For warranty claims, return shipping eligibility will be determined as part of the claim authorization. Please do not independently ship a large, oversized, or freight item without contacting us first.

Exceptions / Non-Returnable Items
The following may not be eligible for return or warranty coverage:

• Parts sold specifically as “AS-IS,” “FOR PARTS,” “CORE,” “REPAIR,” or “FINAL SALE.”
• Special-order or specifically sourced parts designated as non-returnable before purchase.
• Parts that have been altered, modified, disassembled, rebuilt, painted, cut, welded, or otherwise changed.
• Electrical or electronic parts after installation, connection, programming, or use.
• Parts damaged after delivery through improper handling, installation, misuse, accident, or neglect.
• Any item other than the original item purchased from us.
• Items with removed, altered, or missing identification or warranty markings.
• Any additional exclusions specifically disclosed in the product listing before purchase.

Exchanges
If you are within the standard 30-day return period and need a different part, the fastest way to obtain the correct item is generally to return the original part after receiving return authorization and place a separate order for the replacement.

Warranty claims for failed qualifying non-electrical parts are handled under the 90-Day Money-Back Guarantee described above.

Refunds
We will notify you after we receive and inspect your return and let you know whether the refund or warranty claim has been approved.

If approved, the applicable refund will be issued to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at partxpertsusa@gmail.com.

Limitation of Warranty
The 90-Day Money-Back Guarantee applies only to the original purchaser and is not transferable.

The guarantee covers the qualifying part itself and does not constitute a labor warranty.

To the fullest extent permitted by applicable law, our liability under this guarantee is limited to the amount paid for the covered part. Nothing in this policy is intended to limit any rights or remedies that cannot legally be limited or excluded under applicable law.

You can always contact us with questions about returns, fitment, or warranty coverage at partxpertsusa@gmail.com.