Shipping policy
Shipping and Processing Times
Orders are typically processed within 1–2 business days after payment is received. Orders placed on weekends or holidays will begin processing on the next business day. Processing times may vary for oversized, freight, or special-handling items.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available. Delivery estimates provided by the carrier are estimates only and are not guaranteed.
Shipping Address
Please make sure your shipping address is complete and correct before placing your order. We are not responsible for delays, failed deliveries, or additional shipping charges caused by an incorrect or incomplete address provided at checkout.
If you notice an error in your shipping address, contact us immediately at partxpertsusa@gmail.com. Once an order has been shipped, we may not be able to change or redirect the delivery.
Shipping Methods
We use a variety of shipping carriers depending on the size, weight, value, and destination of the item. Smaller parts may ship through standard parcel carriers, while larger or heavier auto parts may require freight shipping.
Shipping times vary depending on the carrier, service selected, destination, weather, and other circumstances outside of our control.
Freight and Oversized Items
Large or heavy parts such as engines, transmissions, body panels, doors, bumpers, seats, and other oversized components may require freight shipping.
Freight deliveries may require a valid phone number so the carrier can contact you to schedule delivery. Some freight shipments may require delivery to a commercial address or a location capable of receiving large shipments. Residential delivery, liftgate service, limited-access delivery, or address changes may result in additional carrier charges.
Please inspect freight shipments before accepting delivery whenever possible. If there is visible shipping damage, note the damage on the delivery receipt and take photos before the shipment is unloaded or accepted.
Tracking Information
Tracking information will be provided once your order has shipped when tracking is available. Please allow time for the carrier’s system to update after the shipping label has been created.
A shipping label being created does not necessarily mean the carrier has already received or scanned the package.
Delivery and Missing Packages
Once tracking shows that an order has been delivered to the address provided at checkout, the package is considered delivered. If you cannot locate your package, please check around the delivery location, with household members, neighbors, property management, or the carrier before contacting us.
If tracking shows unusual delays, loss, or damage while in transit, please contact us so that we can review the shipment and, when appropriate, open a claim with the carrier.
Shipping Damage
Please inspect your order as soon as it arrives. If your item appears to have been damaged during shipping, contact us immediately at partxpertsusa@gmail.com and include your order number along with clear photos of the item, packaging, shipping label, and any visible damage.
Please keep all original packaging and shipping materials until the issue has been resolved, as the carrier may require them during the claims process.
Fitment - Verify Before Installation
Receiving a part does not confirm that it is compatible with your vehicle. Before installing the item, please verify the part number, connectors, mounting points, dimensions, options, and other applicable vehicle information.
Do not install, modify, paint, program, disassemble, or alter the part until you have confirmed that it is the correct part for your vehicle. Installed or altered parts may not qualify for return under our Return Policy.
Delays Outside Our Control
We are not responsible for carrier delays caused by weather, natural disasters, transportation disruptions, holidays, incorrect addresses, or other circumstances outside of our reasonable control.
Questions About Shipping
For questions regarding your order or shipment, please contact us at partxpertsusa@gmail.com.